Locally Owned And Operated Flower Shop
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(210) 734-5166 | (800) 880-0411
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803 West Ashby
San Antonio, Texas 78212
Looking for a little assistance? Our most frequent questions are right here, just click on any question below for instant help!
•
How
do I pay for my order?
•
Are
there any delivery charges or tax?
•
What
about substitutions?
•
How
do I contact you?
•
Can
you deliver my order today?
•
How
do I cancel my order?
•
What
about orders going outside of the US?
•
Is
the arrangement in the photo exactly what will be delivered?
How
do I pay for my order?
We accept all major credit cards, including Visa, MasterCard,
American Express and Discover. If you have an account with
our shop, you may pay by entering your account number when
ordering.
Are
there any delivery charges or tax?
All orders are subject to a tax of 8%. Orders for delivery
will be charged $12.50. For more information regarding delivery, click here.
What
about substitutions?
Not all flowers
are available year-round. Some flowers are seasonal or only
available regionally. When they are not available, the closest
substitute will be used. Also some plants are only available
during certain seasons or in certain regions. In such case,
we will substitute the closest type of plant at an equal or
higher value. Some
containers may not be avaliable during holidays, and in such
cases a similar container will be used. If you do not want
any part of your order substituted as needed, please mention
this when ordering.
How
do I contact you?
You can email us anytime at comments@arthurpfeil.com
or call us from anywhere at 800-880-0411. If you are in our
area, you can reach us at 210-734-5166. You can also contact
us via our online service, just click
here. For questions regarding an order,
please have your Netticket number available.
Can
you deliver my order today?
Yes! Just place you order by 1pm (CST) for same day delivery.
After 1pm (CST) your order will be delivered the following
day. For more information regarding delivery, click here.
How
do I cancel my order?
To cancel your order,
please call us at 800-880-0411 or 210-734-5166 as soon as possible.
Have your Netticket number available for us to facilitate your request quickly.
What
about orders going outside of the US?
To place an order for delivery outside of the US, please call us at least
24 hours before your requested delivery date. There are special conditions and
pricing that applies to international orders.
Is
the arrangement in the photo exactly what will be delivered?
Each
bloom is unique, therefore no two arrangements will be identical.
The style, types of flowers, arrangement of the flowers and
container will be the same or similar (see "What about
substitutions?" above). The photos are provided as a
guide for you and the designer of your arrangement.